Disney Cruise Line – Pool Deck Service Host or Hostess

Position Title: Pool Deck Service Host/Hostess

Average Contract Length: 8 months on/2 months off

Minimum Hours Per Week: 70 hours per week

Average Hours Per Week/Day: 80-90 hrs per week ** 10-12 hrs per day

Guest Contact: High

Top 4 Responsibilities:

  • Wipe down all deck chairs daily and deep clean once a week or when needed
  • Proactively engage with Guests
  • Towel stocking and distribution; pushing and pulling trolleys containing 200 pool towels from guest areas to main laundry
  • Able to work under a variety of weather/climate conditions

Job Responsibilities:

  • Set and clear deck chairs and sunbeds ensuring show readiness at the start of each day
  • Responsible for cleanliness & sanitation in and around the pool/deck area
  • Collect and remove trash/garbage in and around the pool/deck area
  • Launder and change out cushion covers in the adult pool/deck area
  • Ensure deck chairs are properly stacked and secure at the conclusion of each day
  • Maintain respective workspaces as per DCL standards and report maintenance on a regular basis to their leader
  • Responsible for life vest setup and disinfection
  • Involve in pool towel distributions and collections at our private island

Required/Desired Experience, Qualifications, Education, Licenses:

  • Previous cleaning experience at some level
  • Ability to work with and use various chemicals and cleaners
  • Ability to support multiple work locations on the pool deck
  • Physically fit, with endurance to lift 50 lbs and run up and down stairs multiple times during the day
  • Experience working in a high Guest service-focused company
  • Relates well to Guests of all ages
  • Excellent verbal communication skills
  • Confidence in handling difficult Guests and/or Guest issues and needs
  • Display effective teamwork and flexibility
  • Professional and presentable to work on pool deck with an ability to work all day in the sun or in cold/windy weather conditions
Job Category: Shore Ex
Job Location: Shipboard
Partner Cruiseline: Disney Cruise Line

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