Stateroom Host/Hostess

Position Title: Stateroom Host/Hostess

Average Contract Length: 6 months on/2 months off

Minimum Hours Per Week: 84 hours per week

Average Hours Per Week/Day: 84-90 hrs per week, 12-14 hrs per day

Guest Contact: High

Required Footwear: Black Leather Athletic shoe-lace up trainers or sneakers (no canvas)

Top 4 Responsibilities:

• Clean Guest cabins twice daily; day service and turndown service; 12-15 cabins per day; 24-60 beds per day within 5 hours on port days (6 ½ hour shifts in a.m. & 5 hour shifts in p.m.)
• Responsible for cleanliness and sanitation of assigned Guest staterooms; this includes but is not limited to:
  • Making beds
  • Cleaning bathrooms & toilets
  • Vacuuming
  • Dusting
  • Cleaning windows and mirrors
  • Replenishing linens, towels, and room amenities
  • Ensuring general maintenance of stateroom
  • Cleaning stateroom Verandahs
  • Removal/breakdown of room service trays, dishes, and glassware
• Clean assigned Guest corridors, trolleys, and lockers
• Handle and distribute Guest luggage up to 60 – 75 pieces (7 day cruises) on embarkation days and on the evening before debarkation

Job Responsibilities:

• Create “special touches” in guest staterooms by creating towel animals, displaying birthday buttons, etc.
• Responsible for reporting all deficiencies for repair and maintenance using shipboard reporting systems
• Assist in any other Housekeeping/Custodial area based on operational need
• Work with various chemicals, cleaners, sanitizers, and disinfectants
• Operate in line with all USPH guidelines
• Maintain constant focus on the cleanliness of the corridors and surroundings, and report any deficiencies
• Work extended hours (12-16 hours on embarkation days)
• Turnaround 12-15 rooms on embark days; depending on size of room

Required/Desired: Experience, Qualifications, Education, Licenses:

• 1 to 2 years of Housekeeping experience cleaning 10-15 rooms daily
• Previous experience working in an operation with high standards of Guest service and cleanliness, (i.e. 5 star or deluxe hotels or ships)
• Ship experience preferred
• Must be physically able to handle 50+ lbs luggage
• Ability to interact with children and attend their needs
• Strong Guest Services focus